Quality Of Service
D E L I V E R I N G P O S S I B I L I T I E S
Delivery Standards
| REGION AND COUNTRY | Estimated delivery time (working days) |
|---|---|
| Europe including Great Britain | 6 – 12 |
| South Africa and SADC Countries | 5-10 |
| United States of America (USA) | 6-14 |
| Australia | 6-14 |
| Germany | 6-14 |
Notes Delivery times apply to major cities only. Delivery to areas outside of major cities may incur additional days Parcels, Small packets, registered and ordinary mail are subjected to customs inspection and clearance. Items subjected to customs inspection and /or clearance may incur an additional 24 - 72 hour
| Description | Time period |
|---|---|
| Posted for Delivery within same Urban Delivery Area and Posted by 5:00 pm | J +1( 90% ) |
| Posted for Delivery in other Urban Areas | J+1 |
| Posted in Urban Areas for Delivery in Rural Areas | J+2 |
| J | Day of Posting |
| J + 1 | Delivery within 2 Days |
| J + 2 | Delivery within 3 Days |
Letters, Postcards, and Earogrammes
To be cleared from the International Offices of Exchange within 48 hours of receipt (Harare Central Sorting Office and Bulawayo Main)
| Description | Time |
|---|---|
| Bags on application (Rural and Urban) | 1 week |
| Boxes (subject to availability)-URBAN AREAS | 2 days |
| Boxes (subject to availability)-RURAL AREAS | 2 days |
| Replacement of Private Box where Key is lost -URBAN AREAS | 3 days |
| Replacement of Private Box where Key is lost -RURAL AREAS | 5 days |
Letters, Postcards, and printerd matter (Newspapers, Library Books)
| Waiting Time e.g. to buy a stamp | 10 minutes |